SMS gateway unresponsive

Incident Report for Studentnet

Resolved

There was an issue with our SMS gateway this morning from about 9am to about 9:50am whereby MFA logins that use SMS for notification were not receiving the 2nd factor SMS. The gateway has rectified the problem and all should be operating normally again.

Posted Sep 07, 2020 - 10:34 AEST

This incident affected: Identity Management (Cloudwork AuthentID SMS-MFA/Password Reset).