All Systems Operational

About This Site

Welcome to Studentnet's status page for Cloudwork - our full featured identity management service.
This status page became effective on 1/5/2020. Statistics are calculated from that date onwards.

Thank You

Identity Management Operational
90 days ago
100.0 % uptime
Today
Cloudwork EasyID - Account Provisioning ? Operational
90 days ago
100.0 % uptime
Today
Cloudwork SmartID - Authentication SSO ? Operational
90 days ago
100.0 % uptime
Today
Cloudwork Account Synchronisation ? Operational
90 days ago
100.0 % uptime
Today
Cloudwork AuthentID SMS-MFA/Password Reset ? Operational
90 days ago
100.0 % uptime
Today
System Core Operational
90 days ago
99.98 % uptime
Today
Web site ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
Phone ? Operational
90 days ago
99.92 % uptime
Today
Wiki Documentation(wiki.studentnet.net) Operational
90 days ago
100.0 % uptime
Today
Ticket System(web: support.studentnet.net, email: help@studentnet.net) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - This notification is a further reschedule of this necessary upgrade, now to occur at 8pm on Wednesday 31, July. It is still the same upgrade activity not a new activity.
Jul 25, 2024 - 13:46 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 24, 2024 - 09:49 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 24, 2024 - 08:38 AEST
Scheduled - Cloudwork Planned Maintenance Notification reschedule to 31/7/2024 5pm

Note: This is a RESCHEDULE of the maintenance previously planned for Saturday 27/7. It is NOT a separate maintenance activity.

Location of Maintenance: National

Impacted Services: Cloudwork SmartID & EasyID

Summary of Change: Schedule maintenance required for system upgrades including upgraded security certificates.

Maintenance Window: Wednesday, 31 July 2024 17:00 to 18:30 AEST

Maintenance Duration: Anticipated outage/impact - possibly several moments at a time, several times during window Due to scheduled maintenance, your Cloudwork service may experience service disruption during the maintenance window advised of approximately several moments. Existing authenticated sessions will need to be re-established after maintenance completion.

Wednesday, 31 July 2024: 17:00 to 18:30 AEST

In the event your service does not return on completion of the planned event, please contact our Service Assurance Team on 02 9281 3905.

We appreciate your custom and patience.

Jul 22, 2024 - 14:31 AEST
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Resolved - Both (02) 92811626 & (02) 9181 3905 are both operational again.
Jul 25, 15:16 AEST
Investigating - Our external phone numbers (02) 9281 3905 & (02) 9281 1626 are being upgraded. Phone calls to these 2 numbers will fail until completed. In the meantime please call (02) 8414 1094 to be connected to one of our staff who can then direct your call appropriately.
Jul 25, 10:11 AEST
Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.