Update - SMS Broadcast have provided the following update...
Update - We have identified an issue within the internal systems responsible for routing messages to downstream mobile network operators.
Since approximately 14:30 AEST, messages within our platform have been intermittently becoming stuck in a router worker process, resulting in delays to outbound message delivery.
While the issue is ongoing, small batches of queued messages are continuing to be processed and delivered approximately every few minutes. Customers may also observe duplicate message deliveries in some cases as a result of this issue.
Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible. Once the issue has been resolved, we expect queued messages to resume processing and be delivered automatically.
Jun 25, 2026 - 19:32 AEST
Update - We have identified an issue within the internal systems responsible for routing messages to downstream mobile network operators.
Since approximately 14:30 AEST, messages within our platform have been intermittently becoming stuck in a router worker process, resulting in delays to outbound message delivery.
While the issue is ongoing, small batches of queued messages are continuing to be processed and delivered approximately every few minutes. Customers may also observe duplicate message deliveries in some cases as a result of this issue.
Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible. Once the issue has been resolved, we expect queued messages to resume processing and be delivered automatically.
Jun 25, 2026 - 19:32 AEST
Investigating - Our SMS gateway, SMS Broadcast, is reporting a technical issue leading to significant delay in the transmission of SMSs. This may affect users attempting to login using SMS as the 2nd factor in their MFA authentication.
Jun 25, 2026 - 16:04 AEST
Jun 25, 2026 - 16:04 AEST
About This Site
Welcome to Studentnet's® status page for our full featured identity management service.
This status page became effective on 1/5/2020. Statistics are calculated from that date onwards.
Thank You
Identity Management
Degraded Performance
Studentnet EasyID - Account Provisioning
Operational
Studentnet SmartID - Authentication SSO
Operational
Studentnet Account Synchronisation
Operational
Studentnet AuthentID MFA
Degraded Performance
System Core
Operational
Web site
Operational
DNS
Operational
Phone
Operational
Wiki Documentation(wiki.studentnet.net)
Operational
Ticket System(web: support.studentnet.net, email: help@studentnet.net)
Operational
Email delivery
Operational
SMS Delivery
Operational
External Systems
Operational
Social Media Sign On - AppleID
Operational
Social Media Sign On - Facebook
Operational
Social Media Sign On - Google
Operational
Social Media Sign On - Microsoft
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.