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Incident Report for Studentnet®

Resolved

As of midnight 25/10, AWS has marked the issue as resolved.

Services have been stable for over 4 hours.

Follow up is now being sought from AWS as to cause, and preventative measures to ensure no recurrence.

Studentnet PIR will follow and will be attached to this incident and will be available from this status page.
Posted Oct 26, 2024 - 04:35 AEDT

Monitoring

Services have stabilised.

Formal notification from AWS is still pending so the issue is still being monitored by our team. Upon formal notification from AWS the issue will be marked as resolved and a PIR will be forthcoming.
Posted Oct 25, 2024 - 23:33 AEDT

Update

AWS Health Service update:
"We continue to see increased API error rates in the ap-southeast-2 Region. The issue is impacting one of the three cells for ECS in the region. Engineers are actively engaged and working to resolve the issue. We will provide additional updates as we have them available."
Posted Oct 25, 2024 - 22:43 AEDT

Identified

Services are still being affected - awaiting update.
Posted Oct 25, 2024 - 21:49 AEDT

Monitoring

AWS services are beginning to come back online. We're waiting on final confirmation that all service is fully restored.
Posted Oct 25, 2024 - 21:45 AEDT

Identified

AWS outage affecting ECS in the whole of the Sydney region
Posted Oct 25, 2024 - 20:59 AEDT
This incident affected: Identity Management (Cloudwork SmartID - Authentication SSO).